Privacy at a glance
- We only collect personal information you choose to send us.
- We use it to answer your massage chair questions — nothing else.
- No analytics, advertising or tracking tools run on this website.
- You can ask us to see, correct or delete your information at any time.
Personal information we collect
We collect personal information only when you choose to give it to us. This website has no user accounts, no online checkout and no newsletter sign-up.
When you use the contact form
The form on our Contact Us page asks for:
- Name — so we know how to address you;
- Email address — so we can reply;
- Phone number — optional, if you'd like to share it;
- The massage chair or product you're interested in — optional;
- Your message — including anything you choose to tell us in it.
The form does not send this information to a server of ours. When you press Submit, it prepares an email in your own email app, addressed to [email protected]. Nothing is sent until you send that email yourself.
When you email us directly
If you write to us, we receive your email address, the content of your message and anything you attach, along with the standard details that accompany an email (such as the time it was sent).
Technical information from your visit
Like most websites, the server that delivers these pages may automatically record basic technical details for each request — for example your IP address, browser type, the page requested and the date and time. We do not use this information to identify you, and we do not combine it with the information you send us.
How we use your information
We use the information you send us to:
- read and answer your question about a massage chair or product;
- follow up on the same conversation if you write back;
- keep a record of our correspondence with you;
- keep the website running securely and troubleshoot technical problems (technical information only).
We do not sell your personal information, rent it out, or share it with anyone for their own marketing.
How we communicate with you
We reply by email to the address you give us. If you include a phone number and ask us to call, we may contact you by phone about your inquiry. We will not add you to a mailing list or send you promotional messages because you asked us a question.
How long we keep it
We keep emails and inquiry details for as long as we need them to deal with your question and any follow-up, and for a reasonable period afterwards in case you contact us again about the same matter. When we no longer need them, we delete them. You can ask us to delete your correspondence sooner — see Your choices and rights.
Keeping information secure
We take reasonable steps to protect the information you send us from loss, misuse and unauthorized access, including limiting who can read inquiries. No method of transmitting or storing information online is completely secure, so we can't guarantee absolute security. Please don't include sensitive details — such as payment card numbers or health records — in messages to us.
Your choices and rights
You can contact us at any time to ask us to:
- tell you what personal information we hold about you;
- correct information that is inaccurate or incomplete;
- delete your correspondence and contact details;
- stop contacting you.
Depending on where you live, you may have additional rights under local privacy laws. We'll respond to requests within a reasonable time and may need to confirm your identity first. Send requests to [email protected].
Children's privacy
This website is intended for adults shopping for massage chairs. It is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has sent us personal information, please contact us and we will delete it.
Other services
This website does not use analytics tools, advertising networks, social media plugins, embedded maps or payment processors. Our pages load their fonts, images and code from our own website only.
Your message reaches us through the email app and email provider you choose to use, which handle it under their own privacy terms. Our own email is handled by the provider we use for our mailbox.
Updates to this policy
If we change how we handle personal information — for example, by adding a new way to contact us — we'll update this policy and change the "Last updated" date at the top of the page.
Contact about privacy
Questions or requests about your personal information can be sent to:
Privacy inquiries
Email: [email protected]
Post: massagechair.it.com, 1256 E Center St, Pocatello, Idaho, 83201